Website Terms of Use
Last updated: April 20, 2026
Skyfinity is operated by Tripoasia LLC (Cincinnati, Ohio, United States)
These Terms govern your access to and use of our Website and services. By using the Website, you agree to be bound by these Terms.
Welcome to www.skyfinity.com (the "Website"). This Website is owned and operated by Tripoasia LLC, an Ohio limited liability company with its principal place of business in Cincinnati, Ohio ("Skyfinity," "Company," "we," "us," or "our").
The Website is designed to provide travel-related information, promotional fare examples, and details regarding premium-cabin travel support services, including communication with our representatives.
The terms "you" and "your" refer to any individual accessing the Website or communicating with our representatives.
By accessing the Website or communicating with our team, you acknowledge that you have read, understood, and agreed to be bound by these Terms.
As a condition of your use of this Website, you represent and warrant that:
We reserve the right, at our sole discretion, to deny access to the Website or our services to any person at any time, including for violation of these Terms.
Ticket Usage and Restrictions
Airline tickets are issued in the name of the passenger and are generally non-transferable. Name corrections or changes may be limited or prohibited by airline rules.
Tickets must be used in the order issued. Missing any segment may result in cancellation of remaining segments by the airline.
No-show tickets (failure to appear for a scheduled departure without prior cancellation) are typically non-refundable and non-exchangeable.
Airline tickets and related service fees may be non-refundable depending on fare rules and supplier policies.
All air transportation is governed by the applicable airline's Contract of Carriage and fare rules.
The transportation contract exists solely between the passenger and the airline. Skyfinity acts only as an intermediary.
Airlines may modify schedules, routes, operating carriers, or aircraft at any time. Such changes are outside Skyfinity's control.
Baggage policies are determined by the airline and may vary by route, class of service, and fare type.
Passengers may be required to pay additional fees for excess, overweight, or oversized baggage.
Skyfinity is not responsible for lost, delayed, or damaged baggage. Claims must be filed directly with the airline.
Mileage accrual, upgrades, and other frequent flyer benefits are subject to each airline's policies and may not apply to all fare types. Eligibility must be verified directly with the airline.
Additional terms imposed by airlines, hotels, or other travel suppliers apply to all reservations.
By proceeding with any booking through our representatives, you agree to comply with supplier rules regarding payment, availability, changes, and cancellation terms.
Passengers are solely responsible for obtaining and carrying all required travel documentation, including passports, visas, transit visas, vaccination records, and health certificates.
Skyfinity does not guarantee entry into any country and assumes no responsibility for denied boarding or refusal of entry due to insufficient documentation.
Travel advisories and entry rules should be reviewed before departure.
We accept major payment methods as communicated by our representatives.
Submission of payment details does not guarantee ticket issuance. Reservations are confirmed only upon ticketing.
Certain transactions may require additional verification. We reserve the right to decline or cancel transactions deemed suspicious or high risk.
Currency conversion rates and international transaction fees are set by the cardholder's financial institution.
The Website and its content are provided on an "as-is" and "as-available" basis.
To the fullest extent permitted by law, Skyfinity disclaims all warranties, express or implied, including warranties of merchantability and fitness for a particular purpose.
Skyfinity shall not be liable for:
In no event shall Skyfinity's aggregate liability exceed the total amount of service fees paid directly to Skyfinity for the booking giving rise to the claim.
If a dispute arises, you agree to first contact Skyfinity to seek an informal resolution.
If the dispute cannot be resolved within 60 days, it shall be resolved through binding arbitration in Cincinnati, Ohio, under applicable arbitration rules.
You waive the right to a jury trial and agree disputes will be resolved on an individual basis.
You agree to indemnify and hold harmless Skyfinity, Tripoasia LLC, and their officers, employees, and agents from claims, damages, or expenses arising from:
International air travel may be subject to treaties such as the Montreal Convention or Warsaw Convention, which may limit carrier liability for death, injury, baggage loss, or delay.
Passengers should consult the operating airline for specific liability limits applicable to their itinerary.
These Terms are governed by and interpreted under the laws of the State of Ohio, without regard to conflict-of-law principles.
Skyfinity reserves the right to update or revise these Terms at any time without prior notice.
Continued use of the Website following modifications constitutes acceptance of the revised Terms.
